Every business has unique requirements. Let’s Outsource can help you get ready for things like outsourcing services, virtual assistance, live chat support services, email support services, social media support, taxi booking/dispatch services, and dispatching out-of-office accessibility. Our business partners outsource their telephone booking and dispatching to us and save up to 80% of their staff wages expense.
Since 2019, Let’s Outsource has been providing contact center solutions, outsourcing services, and BPO services in a wide range of industries, from transportation to virtual assistance, trucking, dispatch, and technical support. We have grown from serving small and medium-sized businesses in a traditional brick & mortar system to an international company with global coverage, employees, and clients from all over the world. Our services are now available in over 10 countries, in nearly 10 different languages, and potentially anywhere, in any language.
Our customer service solutions cover all possible forms of communication, from phone calls to written messages to semi- or fully automated tools. We offer a cutting-edge customer experience by phone, email, chatbot, or live chat. Tasks can be general customer service, technical support, information line operations, order taking, telephone enquiries, database creation, and of course bespoke sales activity.
As part of our solutions, we also support our customers with the latest contact center technologies: real-time live analytics, agent profile-based call routing, and real-time human interaction.
- You will have a dedicated person from Let’s Outsource who will help you tailor your customer representatives team.
- The chat volume may vary, but we guarantee that two chats will have our full attention at the same time.
- We only charge for the time the operators are available to chat. The price is fixed and will not change, no matter how many messages or chats have been replied to. We charge on an hourly basis.
- All our customer service agents write and understand at least two languages: English and Spanish. Both languages are already included in our rates.
- Choose the schedule you need us to be available. It can be 8 hours per day, 10 hours per day, 12 hours per day, or just weekends or the entire 24/7 presence.
- We will raise a ticket in case our agent cannot solve the client’s problem. The client will be assured that someone from the management will soon be in contact.
Outsourcing customer support for products requiring a wide range of technical skills is a cost and energy-efficient solution for manufacturers and distributors alike, and can significantly increase the effectiveness of in-house staff. A highly trained contact center operator with professional written communication skills can perform the same tasks as our client’s employees, be it customer service, complaints handling, administrative, or sales tasks.
Setting up an in-house multilingual contact center is expensive, as you need to find locally native, or fluent speaking staff to serve the area, and of course, there are always less busy periods when colleagues have fewer contacts to handle. Let’s Outsource offers a solution to this with its highly trained staff, agents in any language, and on-demand services that can be tailored to individual needs. Our agent profile-based call routing system ensures that your customers’ queries are always answered by the operator with the most expertise in the area. We are operating 365 days a year.
There is no customer service without technology. The starting point for all our new collaborations is an assessment of the competencies required. This is when we explore synergies with available customer service software, ticketing and database systems, social media interfaces, and explore opportunities for automation and efficiency gains. In order to best serve our customers, we may regularly need to integrate different technology solutions, third-party applications or even our own design our own tools.
First-level interaction can be simplified by building a chatbot of your own design or integrated into your system, or other self-service technology solutions on demand through our Robotic Process Automation (RPA) service. Our customisable solutions can support any communication and sales process, capable of handling high-volume, repetitive tasks quickly. This allows save up to hundreds of working hours per month for our partners, giving them more time to create value in their own field.