Since 1999, United Call Centers have been providing contact center and BPO services in a wide range of industries, from automotive, to energy and healthcare. We have grown from serving small and medium-sized businesses in a traditional brick & mortar system to an international company with global coverage, employees and clients from all over the world. Our services are now available in over 30 countries, in nearly 50 languages and potentially anywhere, in any language.
Our customer service solutions cover all possible forms of communication, from phone calls to written messages to semi- or fully automated tools. We offer a cutting-edge customer experience by phone, email, chatbot, or live chat. Tasks can be general customer service, technical support, information line operations, order taking, telephone enquiries, database creation, and of course bespoke sales activity.
As part of our solutions, we also support our customers with the latest contact center technologies: real-time voice analytics, agent profile-based call routing, IVR & IVA systems, interactive direct message activities, as well as Messenger, WhatsApp, Viber, or any other similar next-generation platform. We believe in individual, customer-centric collaborations, but we can also integrate and operate existing systems.
Outsourcing customer support for products requiring a wide range of technical skills is a cost and energy efficient solution for manufacturers and distributors alike, and can significantly increase the effectiveness of in-house staff. A highly trained contact centre operator with professional communication skills can perform the same tasks as our client’s employees, be it customer service, complaints handling, administrative os sales tasks.
Setting up an in-house multilingual contact center is expensive, as you need to find locally native, or fluent speaking staff to serve the area, and of course there are always less busy periods when colleagues have fewer contacts to handle. United Call Centers offers a solution to this with its highly trained staff, agents in any language, and on-demand services that can be tailored to individual needs. Our agent profile-based call routing system ensures that your customers’ queries are always answered by the operator with the most expertise in the area.
There is no customer service without technology. The starting point for all our new collaborations is an assessment of the competencies required. This is when we explore synergies with available customer service software, ticketing and database systems, social media interfaces, and explore opportunities for automation and efficiency gains. In order to best serve our customers, we may regularly need to integrate different technology solutions, third-party applications or even our own design our own tools.
First-level interaction can be simplified by building a chatbot of your own design or integrated into your system, or other self-service technology solutions on demand through our Robotic Process Automation (RPA) service. Our customisable solutions can support any communication and sales process, capable of handling high-volume, repetitive tasks quickly. This allows save up to hundreds of working hours per month for our partners, giving them more time to create value in their own field.