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The name of Trust and Reliability
Every business has unique requirements. Let’s Outsource can help you get ready for things like outsourcing services, taxi booking services, and dispatching out-of-office accessibility. Our business partners outsource their telephone bookings and dispatching to us and save up to 80% of their staff wages expense.
Since 2019, Let’s Outsource have been providing contact center solutions and BPO services in a wide range of industries, from transportation, to virtual assistance and technical support. We have grown from serving small and medium-sized businesses in a traditional brick & mortar system to an international company with global coverage, employees and clients from all over the world. Our services are now available in over 10 countries, in nearly 10 different languages and potentially anywhere, in any language.
Our experienced telephonists cover all possible forms of communication, from phone calls to written messages to semi- or fully automated tools. We offer a cutting-edge customer experience by phone, email, chatbot, or live chat. Tasks can be general customer service, taxi booking services, taxi outsourcing services, taxi dispatching, technical support, information line operations, order taking, telephone enquiries, database creation, and of course bespoke sales activity.
Making your customers and drivers happy is the most effective way to grow your business and scale to a larger fleet. Drivers are the ones who deliver your service and are the ones who decide whether or not a passenger would use your transportation service again. Provide them with incentives, awards, and, most importantly, positions that will allow them to maximise their earnings. Happy drivers imply happy customers, and happy customers who become repeat customers mean more jobs and job security for happy drivers.
As part of our solutions, we also support our customers with the latest contact center technologies: real-time voice analytics, agent profile-based call routing, interactive direct message activities, as well as Messenger, WhatsApp, Viber, or any other similar next-generation platform. We believe in individual, customer-centric collaborations, but we can also integrate and operate existing systems. We are committed to providing only quality customer support services.
Outsourcing customer support for products requiring a wide range of technical skills is a cost and energy efficient solution for manufacturers and distributors alike, and can significantly increase the effectiveness of in-house staff. A highly trained contact centre controller with professional communication skills can perform the same tasks as our client’s employees, be it customer service, complaints handling, administrative or challanging tasks.
Setting up an in-house multilingual contact center is expensive, as you need to find locally native, or fluent speaking staff to serve the area, and of course there are always less busy periods when colleagues have fewer contacts to handle. Let’s Outsource offers a solution to this with its highly trained staff, agents in differnt languages, and on-demand services that can be tailored to individual needs. Our agent profile-based call routing system ensures that your customers’ queries are always answered by the controllers with the most expertise in the area.
Let’s Outsource dispatching services are popular among taxi business owners. Our experienced dispatchers are pros at identifying the best driver for ride reservations and communicating trip details immediately. Taxi companies may rest easy knowing that their dispatching is in good hands when they outsource dispatching to Let’s Outsource.
Your cab transportation company will flourish as you focus on what you do best — expanding contracts and advancing technology — while we manage call centre and dispatch assistance for you.
We’ve worked with taxi firms all around the world, offering support and dispatching services (US, UK, Canada, and more). Please call us for a brief conversation so that we can learn more about your cab company and how we can help you cover any gaps in your present operations.
